SpeCtra
Customer Support
Customercare@spectrababyusa.com
1-855-405-0993
Monday-Friday 9:00 a.m to 5 p.m EST
Troubleshooting support to determine if product-related issue exists.
Warranty
1-855-405-0993 ext. 1
Monday-Thursday 9:00 a.m to 8 p.m EST
Fridays 9:00 a.m to 5 p.m EST
All Spectra warranties start on the date of purchase/received and cover manufacture defects.
The warranty does not cover damage caused by accident, misuse, normal wear and tear, inproper use, unauthorized maintenance or repair, neglect of maintenance of pump or its accessories, or failure to follow written instructions for use.
Pump has 2-year warranty, and your accessories have 90-day warranty – (only one user per pump)
Please request a proof of purchase from Breastpumps123 as you will need it to proceed with Spectra.
Elvie
Customer Care Contact:
https://elvie.com/pages/contact
Call: (929) 239-3212
Troubleshooting support to determine if product-related issue exists.
Please request a proof of purchase from Breastpumps123 as you will need it to proceed with Elvie.
Warranty Details:
Elvie Pump
Hub: The main hub of the Elvie Pump is covered by a 2-year warranty from the date of delivery to the original, end-user purchaser.
Washable parts: The washable components of Elvie Pump (including the bottles, breast shields, valves, and spouts) are covered by a 90-day warranty from the date of delivery to the original, end-user purchaser.
Accessories: All Elvie Pump accessories are covered by a 90-day warranty from the date of delivery to the original, end-user purchaser.
Elvie Stride, Elvie Stride 2 & Elvie Stride Plus
Hub: The main hub of Elvie Stride, Elvie Stride 2 and Elvie Stride Plus is covered by a 2-year warranty from the date of delivery to the original, end-user purchaser.
Washable parts: The washable components of Elvie Stride, Elvie Stride 2 and Elvie Stride Plus (including the cup fronts, cup seals, and breast shields) are covered by a 90-day warranty from the date of delivery to the original, end-user purchaser.
Accessories: All Elvie Stride, Elvie Stride 2 and Elvie Stride Plus accessories are covered by a 90-day warranty from the date of delivery to the original, end-user purchaser.
All Elvie Pump Manuals: https://support.elvie.com/general-support/product-manuals
Zomee
Customer Support
1-888-662-7159
Monday – Thursday 9 a.m. to 5 p.m EST
Friday 9 a.m. to 3:30 p.m. EST
Warranty Details
Contact Customer Support
Video demonstrating the issue for most claims, so that they can best diagnose what is happing. Customer support team will never ask you to use the pump on yourself.
Only use the Zomee charger that came with your breast pump. Using different charger, it dismisses warranty claim with non-Zomee charging cable.
Proof of purchase is required. Please contact breastpumps123@outlook.com
Zomee breast pump is intended for a single use, only original owner qualifies for program. Warranty is non-transferable.
Warranty does not cover damage caused by accident, misuse, normal wear and tear and unauthorized repairs, or failure to follow written instruction for use.
Warranty coverage begins from the original date of the product purchase and covers manufacturer defects.
Warranty to remain valid, the defective product must be return to keep warranty valid.
Ameda
Customer Support:
1-866-992-6332
Warranty Details:
Your Finesse breast pump carries a two-year product warranty and all other personal electric breast pumps from Ameda carry a one-year product warranty from the date of receipt and our ParentCare staff is here to assist you during your breast pumping journey. Please call our ParentCare Department at 866-992-6332 M-F 8:00 am-4:30pm CT when you have a few minutes to discuss any issues you are experiencing
Proof of purchase is required. Please contact breastpumps123@outlook.com
Register Your Pump: https://www.ameda.com/pages/register-your-pump?srsltid=AfmBOorIE0iasfge3m5a4o1-9ISJzNukQ1UYuQ-IipnGtnAqKgZgjzJJ
Lansinoh
Contact Customer Care:
(800) -292-4794
Warranty Details:
Our pumps are covered by a 1-year limited warranty and the original pump parts are covered under a 90-day limited warranty. The limited warranty only covers manufacturer defects. The warranty will not cover accidental damage, product misuse, damage from liquids or drops, or lost/stolen products.
Proof of purchase is required. Please contact breastpumps123@outlook.com .
Medela
Contact Customer Service:
(800) 435-8316 or (815) 363-1166
Warranty Details:
The Warranty period is one (1) year starting on the date of purchase (“Warranty Period”). The original sales receipt must be presented as proof of Warranty and ownership. The sales receipt must contain the date of purchase and the name and address of the seller.
Proof of purchase is required. Please contact breastpumps123@outlook.com
Pump in Style Max Flow Informational Booklet:
https://www.medela.com/040-services/warranty/pdfs/pump-in-style-maxflow-instructions-1549556c.pdf.
Contact Medela: https://www.medela.com/en/breastfeeding-pumping/services/contact-us
Willow
Contact Support:
Warranty Details:
Your Willow Pump comes with a 12 month warranty, effective the day you purchase your pump. This warranty protects your purchase in the event that your pump arrives or becomes defective.
The Willow 3.0 pump can only be used with the Willow charger that came with the kit or was purchased directly from Willow and our retail partners. Usage of third-party chargers invalidates the warranty, is unsafe and may cause serious damage to the pumps.
Proof of purchase is required. Please contact breastpumps123@outlook.com
https://onewillow.com/pages/faq#warranty-returns
Warranty Link:
Contact Willow: https://onewillow.com/pages/contact
MomCozy
Contact Support:
+1 (619) 848-0676
Warranty Details:
Global Standard: One year for all regions except Europe; Two years for Europe.
Warranty period is calculated from the time the package is delivered. Covers failures caused by non-human factors, including most battery-operated products. However, the following situations are excluded:
Second-hand products, freebies, and out-of-warranty items
Improper use, rough handling, unauthorized repairs, etc.
Normal wear and tear, including parts that may wear down over time (e.g., batteries, breast pump accessories), accidental damage, and misuse.
Products purchased through unofficial channels.
Inability to provide valid proof of purchase.
Proof of purchase is required. Please contact breastpumps123@outlook.com